Terms of Service

GTRND is operated by Get Traind, LLC, a Delaware limited liability company, 9595 Six Pines Dr, Ste 6390, The Woodlands, TX 77381, United States (“GTRND”, “we”). GTRND is a platform: coaches and venues publish their sessions and programs, and you find, book and pay for them in the app. The training itself is delivered by the coach.

Questions about these terms: support@gtrnd.com.

GTRND lets you find coaches and book training sessions. You need an account, a working email address and to be at least 13 years old.

Keep your sign-in details to yourself. What happens under your account counts as you, so tell us straight away if you think someone else has it.

Give us accurate details and keep them up to date. We can suspend or close an account that breaks these terms or is used to harm others.

Coaches on GTRND are independent professionals. They decide what they offer, when, where and at what price, and they are responsible for the sessions they run. Venues are responsible for their courts and facilities. GTRND provides the platform, handles the booking and collects the payment on the coach’s behalf.

We check coaches before they can publish sessions, but we are not a party to the training itself. If something goes wrong in a session, tell the coach first and write to us at support@gtrnd.com; we will help sort it out.

A booking is confirmed once the payment goes through and, where the program requires it, the coach accepts it. Confirmed bookings appear in the Manage tab of the app.

Prices in the app are all-in: the price you see includes court and facility fees. What you pay today, and what renews later, is shown before you confirm.

• Plans renew monthly until you cancel, with the notice period shown on the plan.
• Single sessions are paid once, for one date.
• Session packs are paid once and give you a set number of sessions with that coach.

Spots are limited. If a session fills up before your payment completes, or a coach cancels a session, you are not charged for it.

Payments are processed by Stripe. You can pay with a card or with Apple Pay. GTRND never stores card numbers.

If a payment fails, nothing is booked and nothing is charged. If you ever see a charge without a booking, write to support@gtrnd.com with the time of the payment and we will put it right.

As a consumer in the European Union you have a right of withdrawal during the first 14 days after you buy a plan. Sessions you have already attended in that time are charged.

On a plan, you can ask to move or cancel a booked session from the app. The coach has 24 hours to answer:

• A request to move is approved, declined or answered with another time. If the coach does not answer, the booking stays as it is.
• A cancellation goes through when the coach approves it, or when the 24 hours pass without an answer. Cancel with at least the notice shown on the plan and you get a make-up credit; inside the notice window the session is still charged.
• Money does not move on plan bookings. The outcome of a change is a make-up credit or nothing, never a refund. A make-up credit lets you book another session with the same coach and has an expiry date.

Single sessions and pack sessions cannot be moved or cancelled from the app once booked. If you cannot make it, tell the coach and write to support@gtrnd.com; the notice shown on the program decides what happens.

If a coach cancels a session, you are not charged for it; on a plan you get a make-up credit for it instead.

You can cancel a plan at any time from the plan’s page in the app, with the notice period shown on the plan. The plan ends after the notice period and is not charged again after that.

The Health tab shows scores computed from data you choose to connect. They are for information and motivation only. They are not medical advice, diagnosis or treatment, and they do not replace a doctor. Check with a doctor before you start or change a training program, and stop if you feel unwell.

You are responsible for being fit to train and for telling your coach anything they need to know to keep you safe.

You can delete your account from the profile at any time. Your plan cancels with its notice period, unused credits are void, and everything is erased within 30 days. Payment records the law requires us to keep are the only exception. How we handle your data is in the Privacy Policy.

• Treat coaches, venues and other participants with respect.
• Book for yourself, and do not resell or transfer bookings.
• Do not use GTRND to harass anyone, to collect data about other people, or to interfere with the service.

We work to keep GTRND available and accurate, but we cannot promise it will never be interrupted or free of errors. The training itself is provided by independent coaches, and we are not responsible for what happens in a session, except where the law says otherwise.

Nothing in these terms limits rights you have as a consumer that cannot be limited, or liability that the law does not allow us to exclude. Beyond that, our liability to you is limited to the amount you paid through GTRND in the twelve months before the claim.

We may update these terms as GTRND grows. If a change affects you, we tell you in the app before it takes effect, and if you keep using GTRND after that, the new terms apply. The date at the top shows the current version.

These terms are governed by the laws of the State of Delaware and the federal laws of the United States, and disputes are heard by the state or federal courts located in Delaware.

If you live in the European Union, this does not take away the protection of the mandatory consumer rules of the country where you live, and you may also bring a claim in the courts of that country.

support@gtrnd.com for anything about your bookings or account, privacy@gtrnd.com for your data, or see the support page.