How can we help?

Open the booking in the Manage tab. On a plan you will find Request a different time and Can’t make it. The coach has 24 hours to answer.

If the coach does not answer a move request, the booking stays as it is. If they do not answer a cancellation, it goes through, with a make-up credit when you gave at least the notice shown on the plan.

Single sessions and pack sessions cannot be changed from the app once booked. If you cannot make it, tell the coach and write to us with the date of the session; the notice shown on the program decides what happens.

Plans are charged at checkout and then monthly until you cancel, with the notice period shown on the plan. Single sessions and packs are charged once, at checkout.

Payments go through Stripe. Your card details are entered in Stripe’s payment sheet and never reach GTRND.

Right after paying, a new booking can show as Processing in the Manage tab for a few seconds while the payment is confirmed. It then becomes a normal booking.

If a booking never appears, or you see a charge you do not recognise, write to us with the time of the payment and we will put it right.

Open the plan from the Manage tab and choose Cancel plan. The plan ends after the notice period shown on it and is not charged again after that.

In the app, go to Profile › Delete account. Your plan cancels with its notice period, unused credits are void, and your data is erased within 30 days. Payment records the law requires us to keep are the only exception.

You can also write to privacy@gtrnd.com and we will do it for you.

Go to the Health tab and open Health sources to connect Apple Health or a wearable. Scores appear once enough days of data have arrived. Disconnecting stops new data, and deleting your account erases what was collected.

Coaches never see your health data, and the scores are for information and motivation only, not medical advice.

Write to us with the email address on your account. We will help you get back in, or remove the account if you ask us to.